Term and Conditions

Last Updated: [Insert Date]

Welcome to Sports Gear! These Terms and Conditions govern your use of our website www.salesportsus.com and all purchases made through our platform. By accessing our site and making purchases, you agree to comply with these terms.

1. Our Commitment to You

At Sports Gear, we’re dedicated to providing premium tennis equipment and apparel to players worldwide. We value transparency, quality service, and your satisfaction as our customer.

2. Website Use

2.1 Eligibility

You must be at least 18 years old or have parental consent to make purchases through our website.

2.2 Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and all activities under your account.

2.3 Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of our website
• Use automated systems to extract data without permission

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However, we cannot guarantee that all descriptions are entirely error-free. If you receive a product that differs significantly from its description, please contact us immediately.

3.2 Product Availability

All products are subject to availability. We may limit quantities and discontinue products at any time without notice.

3.3 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Custom string jobs (multi-filament or polyester tennis string installations)
• Used ball machine components
• Opened court maintenance chemicals
• Personalized items (monogrammed apparel or bags)

4. Orders and Payments

4.1 Order Acceptance

Your order represents an offer to purchase which we accept by sending you an order confirmation email. We reserve the right to refuse any order for any reason.

4.2 Pricing

All prices are in USD and exclude applicable taxes and duties. We reserve the right to adjust prices at any time before accepting your order.

4.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You represent that you have the legal right to use any payment method you provide.

4.4 Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

5. Shipping Policy

5.1 Shipping Methods

We offer two shipping options:

Note: Delivery times are estimates and may vary based on destination and customs processing.

5.2 Shipping Areas

We currently ship globally except to certain Asian countries and remote regions. International customers are responsible for any customs fees, taxes, or import duties.

5.3 Delivery Issues

If your order hasn’t arrived within the estimated delivery window, please contact us at [email protected].

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery date, provided items are:

• Unused
• In original packaging
• With all tags attached

Return shipping is the customer’s responsibility unless the item is defective or incorrect.

6.2 Return Process

1. Email our customer service at [email protected] with your order details and reason for return
2. Receive return authorization and instructions
3. Package items securely with original packaging and accessories
4. Ship to: Sports Gear Returns, 3050 Dixie Hwy, Erlanger, KY 41018 USA

6.3 Refund Processing

Refunds are processed within 5-10 business days after we receive and inspect your return. Note:

• Original shipping charges are non-refundable
• A restocking fee may apply for non-defective returns of premium equipment
• Refunds are credited to your original payment method

6.4 Damaged or Defective Items

If you receive damaged or defective merchandise:

• Do not use the item
• Take photos of the damage/defect
• Contact us within 48 hours of delivery

We’ll arrange free return shipping and expedited replacement.

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by copyright and other intellectual property laws. You may not use our content without our express written permission.

8. Limitation of Liability

Sports Gear shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

• Your use or inability to use our website
• Any products purchased through our website
• Unauthorized access to or alteration of your transmissions

Our total liability for any claim related to our website or products is limited to the amount you paid for the product in question.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified terms.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• Email: [email protected]
• Phone: +1 (859) 555-0189
• Mail: Sports Gear, 3050 Dixie Hwy, Erlanger, KY 41018 USA

Thank you for choosing Sports Gear for your tennis equipment and apparel needs!