Shipping Policy

At Sports Gear, we’re committed to delivering premium tennis equipment and apparel to players worldwide. Whether you’re gearing up for your next match or maintaining your court, our shipping and returns policies are designed to keep you moving smoothly through every serve and volley.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Note: Delivery times are estimates and may vary based on destination and customs processing. We currently ship globally except to certain Asian countries and remote regions.

International Shipping

International customers are responsible for any customs fees, taxes, or import duties. These charges vary by country and are not included in your order total.

Returns & Exchanges

We stand behind our premium tennis gear, but if something isn’t right, our straightforward return process will get you back on court quickly.

Return Policy Details

• Return Window: 15 days from delivery date
• Condition: Items must be unused, in original packaging with all tags attached
• Return Shipping: Customer responsibility unless item is defective or incorrect

Step-by-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

• Your order number
• Item(s) you wish to return/exchange
• Reason for return
• Whether you prefer refund or exchange

Step 2: Receive Authorization

Within 1-2 business days, we’ll email you:

• Return authorization number
• Shipping instructions
• Prepaid label (if return is our error)

Step 3: Package & Ship

Securely pack items with:

• Original packaging and accessories
• Completed return form (from your original shipment)
• Copy of your order confirmation

Ship to:
Sports Gear Returns
3050 Dixie Hwy
Erlanger, KY 41018 USA

Step 4: Processing

We inspect returns within 3-5 business days of receipt and notify you via email about your refund or exchange status.

Refund Information

• Timing: 5-10 business days after processing (credited to original payment method)
• Deductions: Original shipping charges are non-refundable
• Restocking fee: May apply for non-defective returns of premium equipment (e.g., ball machines, court equipment)

Exchanges

For size exchanges on apparel or shoes:

• Follow standard return process
• Note preferred replacement size in your request
• We’ll ship new item once return is received (additional shipping charges may apply)

For immediate exchanges, we recommend placing a new order and returning the original item.

Non-Returnable Items

To ensure player safety and equipment integrity, we cannot accept returns on:

• Custom string jobs (Multi-filament or Polyester Tennis String installations)
• Used ball machine components
• Opened court maintenance chemicals
• Personalized items (monogrammed apparel or bags)

Damaged or Defective Items

If you receive damaged equipment or defective apparel:

1. Do not use the item
2. Take photos of the damage/defect
3. Contact us within 48 hours of delivery

We’ll arrange free return shipping and expedited replacement.

Need Help?

Our customer service team is here to assist with any shipping or returns questions:

• Email: [email protected]
• Phone: +1 (859) 555-0189

Note: International returns may be subject to customs fees which are the customer’s responsibility. Please check your local regulations before returning.