At Sports Gear, we want every tennis enthusiast to be completely satisfied with their premium equipment and apparel. If your purchase didn’t deliver the championship-level performance you expected, our straightforward returns process will get you back in the game quickly.

Key Return Details:

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with tags attached
  • Non-Returnable: Custom string jobs, used ball machine parts, and opened court maintenance chemicals
  • Return Shipping: Customer responsible unless item is defective or wrong item shipped

How to Return or Exchange

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange
Subject: Return Request – Order #[Your Order Number] Dear Sports Gear Team, I would like to request a [return/exchange] for my recent purchase: Order Number: [Your Order Number] Item(s) for Return: [Product Name(s), SKU if available] Reason: [Defective/Wrong Item/Size Exchange/etc.] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Authorization

Within 1-2 business days, we’ll email you:

  • Return authorization number
  • Shipping instructions
  • Prepaid label (if return is our error)

Step 3: Package & Ship

Securely pack items in original packaging with:

  • Return form (included in your original shipment)
  • All original accessories
  • Copy of your order confirmation

Ship to our facility at:

Sports Gear Returns
3050 Dixie Hwy
Erlanger, KY 41018
USA

Step 4: Processing

Once received, we’ll inspect items within 3-5 business days and notify you via email about your refund or exchange status.

Refund Information

Timing:

  • Credit card/PayPal: 5-10 business days after processing
  • Original payment method will be credited

Deductions:

  • Original shipping charges are non-refundable
  • Restocking fee may apply for non-defective returns of premium equipment (e.g., ball machines, court equipment)

Exchanges

For size exchanges on apparel or shoes:

  1. Follow standard return process
  2. Note your preferred replacement size in return request
  3. We’ll ship new item once return is received (additional shipping charges may apply)

For immediate exchanges, we recommend placing a new order and returning the original item.

Non-Returnable Items

To ensure player safety and hygiene, we cannot accept returns on:

  • Custom string jobs (Multi-filament or Polyester Tennis String installations)
  • Used ball machine components
  • Opened court maintenance chemicals
  • Personalized items (monogrammed apparel or bags)

Damaged or Defective Items

If you receive damaged equipment or defective apparel:

  1. Do not use the item
  2. Take photos of damage/defect
  3. Contact us within 48 hours of delivery
  4. We’ll arrange free return shipping and expedited replacement

For any questions about our return policy, contact our customer service team at [email protected] or +1 (859) 555-0189.

Note: International returns may be subject to customs fees which are the customer’s responsibility. Please check your local regulations before returning.