Welcome to Sports Gear’s Frequently Asked Questions! Below you’ll find answers to common questions about our tennis equipment, shipping policies, and more. Can’t find what you’re looking for? Contact our team at [email protected].
About Sports Gear
Who is Sports Gear’s target customer?
Our products cater to tennis enthusiasts of all levels – from recreational players to competitive athletes. With specialized categories like “Multi-filament Tennis String” and “Ball Machines,” we particularly serve serious players who value professional-grade equipment.
What’s Sports Gear’s brand style?
We combine professional tennis expertise with approachable service. Our warehouse operates with Wimbledon-level precision, while our communications use tennis metaphors (“faster than a serve volley”) to create a sporty yet friendly tone.
Product Questions
Do you carry junior tennis equipment?
Yes! We offer a dedicated “Boy’s Tennis Apparel” category and carry junior-sized racquets in our Racquets section.
How do I choose between polyester and multi-filament strings?
Polyester strings (listed separately in our menu) offer durability and control, while multi-filament strings provide better comfort and power. Competitive players often prefer polyester, while recreational players may favor multi-filament.
Pro Tip: Our “Designer Tennis Bags” and “Apparel Showcase” sections feature premium products for players who want to combine performance with style.
Shipping & Delivery
How long does shipping take?
- Express Standard: 10-15 business days after 1-2 day processing ($12.95 flat rate via DHL/FedEx)
- Economy Free Shipping: 15-25 business days after processing (free on orders over $50 via EMS)
How are racquets packaged for shipping?
Every racquet ships in a protective sleeve from our climate-controlled Kentucky facility. We use a triple-check system to ensure your order arrives perfectly.
Returns & Exchanges
What’s your return policy?
You may return items within 15 days of delivery. Return shipping costs are your responsibility unless the item is defective. Please email [email protected] to initiate returns.
Can I return customized equipment?
Unfortunately, we cannot accept returns on customized or specially ordered items like strung racquets with specific tension requests.
Payment & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure global transactions.
Do you charge international fees?
While we complete customs forms for you, duties/taxes may apply depending on your country’s regulations. These charges are the customer’s responsibility.
Court Equipment Note: Large items like “Ball Machines” or “Benches & Cabanas” may have special shipping requirements. Contact us before ordering these products.
Contact Information
Email: [email protected]
Address: 3050 Dixie Hwy, Erlanger, US 41018
Game, set, match—we’re here to help you play your best!